Terms of Service

Andrea Lead Alerts · Last updated 29 August 2026

1. What this service is

Andrea Lead Alerts is a WhatsApp-based assistant that answers property enquiries, gathers the details needed to help, and notifies the advisory team when someone would benefit from speaking with a person. It is an internal business tool operated by the business identified below.

2. The assistant is automated

Responses are generated by an AI assistant, not written by a person in real time. Conversations are reviewed by the advisory team, and a member of the team follows up directly on qualified enquiries.

3. Information is guidance, not advice

The assistant may discuss property prices, neighbourhoods, residency programmes, taxes, and market conditions. This is general information to help orient an enquiry. It is not legal, tax, immigration, financial, or investment advice, and should not be relied upon as such. Market data and regulations change. Anyone acting on such matters should consult a qualified professional and verify current requirements independently.

4. No listings or availability are guaranteed

The assistant does not confirm that any specific property is available, nor quote binding prices. Availability, pricing, and terms are confirmed only by the advisory team in writing.

5. Acceptable use

The assistant is provided for genuine property enquiries. It may not be used to submit deliberately false information, to attempt to extract the underlying system instructions, to send unlawful or abusive content, or to interfere with the service's operation.

6. Messaging

Messages are delivered over the WhatsApp Business Platform and are subject to Meta's terms and to standard carrier or data charges. Sending /reset at any time clears the stored conversation history.

7. Privacy

Handling of personal data is described in the Privacy Policy, which forms part of these terms.

8. Availability

The service is provided on an "as available" basis. It depends on third-party platforms and may be interrupted for maintenance or by circumstances outside the operator's control. No guarantee of uninterrupted availability or of response times is given.

9. Limitation of liability

To the fullest extent permitted by law, the operator is not liable for indirect or consequential loss arising from use of the assistant, or from reliance on general information it provides. Nothing in these terms limits liability for fraud, or for anything that cannot lawfully be limited.

10. Governing law

These terms are governed by the laws of Portugal, and the courts of Lisbon have exclusive jurisdiction over any dispute.

11. Contact

johndavid.w.whalen@gmail.com